Gravity Integrated

Don’t give us a brief.
Give us a problem
to solve.

Bring us the business or brand problem your current approach has not resolved.

Email PC: prashanth@gravityintegrated.com LinkedIn

Gravity Integrated

About us

01

We are a problem-solving company.

A hybrid where Consulting meets Communications.

02

We don’t ask for briefs.

We ask for your toughest business challenges.

03

We are not just output focused.

We are also very outcome focused.

Founder and CEO

Prashanth Challapalli speaking on a panel

Prashanth Challapalli

Founder and CEO, Gravity Integrated · Consulting meets Communications

I’ve spent 28 years in advertising and marketing, understanding how people live and what that means for business.

Advisory meets execution, with accountability for the outcome. Clients include Google, Amazon Pay, Tata Motors, Dell, Diageo, Pillsbury, Betty Crocker, Haagen-Dazs, Nature Valley, MPL, Chalo Bus and Fratelli Wines. Several of them more than once.

Through Gravity, I assemble and lead the specialists needed to carry the work through.

Our Process

The problem determines the team.

01

Understand the business

How does it work? What would success look like? What is preventing it?

02

Decide what must change

Build the strategy around the obstacle and agree how the work will be judged.

03

Bring the right specialists

Choose the people the problem needs. The answer does not have to fit a fixed roster of services.

04

Lead the work through

PC runs the specialists as one team and stays accountable through execution.

Our Work

Different problems.
Different kinds of answer.

Gravity’s work across business systems, brand strategy and execution. Open any case for the thinking and the work behind it.

Conceptual illustration for Amazon PayAmazon PayThe Smarter Way to PayA late entrant, buried inside Amazon, that found relevance instead of chasing difference.Expand case
Client: Amazon PayAgency: Gravity IntegratedMy Role: Brand strategy

Amazon Pay had a relevance problem. It was a late entrant in a market owned by PayTM, PhonePe and GPay, and it was hidden inside Amazon. Every campaign had been selling a feature.

Brands often focus on being different. Consumers care about being useful. The brand platform was “The Smartest Way to Pay.” For consumers, it became “The Smarter Way to Pay.”

Illustration representing Chalo’s live bus-tracking campaign Chalo / Gravity Integrated #HarSafarkaDigitalHumsafar Gravity turned GPS bus tracking into an emotional utility for families: less uncertain waiting, greater reassurance and better-timed reunions. Expand case
Client: Chalo / Chalo Mobility Tech Agency: Gravity Integrated PC’s role: Founder & CEO / Strategic and creative leadership Period: March 2024

The brief

Make public-transit technology feel essential to daily life.

Public bus travel in India often involves unpredictable waits, anxiety during late-hour commutes and uncertainty for family members waiting at home.

Chalo had built real-time GPS tracking across public-bus networks. The communication challenge was to move live tracking away from the language of technology and establish it as a useful daily companion.

The strategic decision

Reframe live tracking as emotional reassurance.

Gravity focused on the human consequence of knowing where a bus is, rather than GPS coordinates, algorithms or app features.

Two familiar family relationships carried the idea. A son times his arrival to meet his mother as her bus reaches the stop. A daughter uses live tracking to reduce the time she spends waiting alone after night tuition, reassuring her father on a video call.

In both stories, the technology stays in the background. Care, connection and reassurance become the product benefit.

How the campaign worked

Let two human moments explain the same utility.

01
Convenience and connection

An elderly mother travels across the city to visit her son. He sees that her bus is 45 minutes away and reaches the stop as she steps off, turning live tracking into a better-timed reunion.

02
Safety and reassurance

A daughter walking home after night tuition sees that her bus is one minute away. She times her arrival at the stop and reassures her father during their video call.

03
One brand promise

Both films close on the live-location benefit and the positioning: Chalo, Har Safar Ka Digital Humsafar.

Public campaign record

The films continued to travel.

Cumulative public YouTube snapshot · 28 October 2026

3,510,765
Combined views across the two official films
77,801
Combined public likes
2
Official campaign films published by ChaloApp
Mother and Son

2,123,037 views · 58,643 likes

Father and Daughter

1,387,728 views · 19,158 likes

These are cumulative public platform counts, not a measure of app downloads, feature adoption or campaign-attributed business impact. No internal performance metrics have been added.

The connection that mattered

The feature became meaningful when it entered a family relationship.

The campaign did not ask people to admire the technology. It showed what the technology changed in a moment they already understood.

Knowing where the bus was meant arriving at the right time, reducing an anxious wait and reassuring someone at home. That made live tracking easier to understand as an everyday benefit.

Conceptual illustration for Diageo × Tootl Diageo × Tootl / Gravity Integrated Point-of-sale buyer intelligence A Gurgaon pilot connected Black & White buyer profiles with digital communications and established a mechanism for attributing sales to advertising. Expand case
Client: Diageo × Tootl Agency: Gravity Integrated Gravity’s role: Strategy and execution

The problem

Diageo wanted to understand who was buying its products at the point of sale. Sales were happening in liquor stores, but the brand lacked information about the people making those purchases. We were asked to find a way to identify those buyers and understand their purchasing behaviour.

The response

We partnered with Tootl to develop and execute a pilot in Gurgaon. It combined AI-powered devices in liquor stores, in-bottle technology and incentives for retailers and customers. Customers were asked a simple question and could win a bag with their purchases.

The pilot collected information about Black & White buyers, including age, gender, purchase time, store choice and contact details. We used that information to build audience profiles that helped the brand develop communications and target those audiences across digital platforms.

The work connected information gathered at the point of sale with subsequent communications, offers and advertising. It also established a mechanism for attributing sales to above-the-line advertising activity.

The results

During the pilot, the campaign averaged a conversion rate of 14.5%, captured 100.4M impressions and sold 12000+ bottles in 2 months. Black & White sold out on the first day of launch.

Google Play Points campaign illustration Google Play / Gravity Integrated #LVLUp with Google Play Points Gravity made an unfamiliar rewards programme relevant by showing Indian gamers what the points could unlock inside the games they cared about. Expand case
Client: Google Play Agency: Gravity Integrated Gravity’s role: Strategy and campaign development Campaign period: October–December 2022

The brief

Turn a rewards programme into something gamers would enrol in and use.

Google Play wanted to drive enrolment and active use of Play Points among serious Android gamers in India.

The communication challenge had three parts: make gamers aware of the programme, explain how earning and redeeming worked, and give them a reason to keep using it.

Illustration created for Google Play Points in India
Google Play Points campaign visual.

The strategic decision

Talk about what the points unlock, rather than the points themselves.

Serious gamers are always looking for the next level, a better character, new kit or an advantage that moves the game forward. That behaviour gave Play Points a role gamers already understood.

Gravity built the campaign around a simple proposition: Google Play Points could help gamers get better experiences from every rupee they spent. The programme became a way to level up.

How the campaign worked

Use gaming culture to launch, explain and sustain the programme.

01
Creator-led launch

Gaming creators introduced Play Points through YouTube videos, Shorts and Instagram Reels, bringing the programme into channels serious gamers already followed.

02
Make the mechanics clear

Social posts and videos explained how gamers could enrol, earn and redeem points, linking each action to a more useful in-game outcome.

03
Keep the idea in culture

Relatable gamer memes and an Emote Challenge extended the campaign beyond product explanation and gave the community ways to participate.

Reported creator performance

The launch reached gamers through the creators they followed.

Creator reports · October–December 2022

5.819M
Reported views across four named creator assets
4.5M
Views on the TechnoGamerz launch video
480K
Reported likes across the two assets with like data supplied
TechnoGamerz

4,500,000 video views · 355,000 likes

Payal Gaming

940,000 Reel views · 125,000 likes

Sumit

250,000 video views

MortaL

129,000 video views

The figures are asset-level creator reports supplied by the client team. The combined view count is arithmetic across four assets and is not deduplicated reach, a complete campaign total or evidence of enrolment and redemption.

The connection that mattered

A reward currency became meaningful when it was translated into progress.

The campaign avoided asking gamers to care about a loyalty programme in the abstract. It connected the programme to a behaviour already central to gaming: getting better, advancing faster and unlocking more.

That gave awareness, education and creator content one organising idea. Every expression could answer the same question: how does this help me level up?

Conceptual illustration for Nature ValleyNature Valley / Gravity IntegratedPower ThroughAn on-the-go snack was connected to the moments when people need sustained energy across the day.Expand case
Client: Nature ValleyAgency: Gravity Integrated

Objective: To make Nature Valley relevant as a healthy/better snacking option to people who are always on the go.

Idea: By focusing on the everyday life of our TG, we showcased how Nature Valley Granola Bars help you sustain through the day and help to #PowerThrough. It was strategically launched on Yoga Day - a day when most people start choosing bad for you snacking based on previous trends.

Impact:

  • Film Views: 1.3M+ and counting
  • No of posts: 8
  • Reach: 505k
  • Engagement Rate: 12.67%
More Work 9 additional projects
Conceptual illustration for Pillsbury × MyGatePillsbury × MyGate / Gravity IntegratedDoorstep pancake samplingWhen in-store sampling stopped during lockdown, the product went directly to the homes of the people most likely to try it.Expand case
Client: Pillsbury × MyGateAgency: Gravity Integrated

Problem

Pillsbury wanted people to sample a new pancake flavour during lockdown, when sampling at stores presented a challenge.

Solution

We took the samples to people’s doorsteps through a collaboration with MyGate, the app used to notify residents about people entering their gated communities.

Banner advertising in the app preceded door-to-door delivery of samples in specially designed packaging. The following weekend, activities within the societies gave residents an opportunity to purchase the product.

Impact

  • A pilot across 4 societies in 1 city.
  • Samples reaching more than 6000+ houses.
  • 36.75% of people actively purchasing the product again after sampling.
Conceptual illustration for Pillsbury AttaPillsbury Atta / Gravity IntegratedBuilding trust in South IndiaThe Doughboy became Amma’s Secret Helper, giving Pillsbury a culturally familiar role in a rice-dominant market.Expand case
Client: Pillsbury AttaAgency: Gravity Integrated

Problem

Pillsbury Atta needed to build awareness, trust and expertise in South India, a cluttered market where rice dominated and the brand’s name differed from an Indian name.

Solution

We worked with the insight that mothers often wish for help in the kitchen but seldom receive it. The Pillsbury Doughboy became #AmmasSecretHelper, helping with kitchen tasks and helping mothers earn appreciation from their families.

Impact

  • TV: increased market share by 2%.
  • Digital: 10M+ views and counting.
Conceptual illustration for DellDell / Gravity IntegratedSmart-city configuration systemA spreadsheet-based sales process became a desktop and mobile interface for configuring complex smart-city solutions.Expand case
Client: DellAgency: Gravity Integrated

Problem

Dell works with governments around the world on digitising cities, providing hardware and software solutions for traffic, infrastructure health, healthcare and other city services. Its sales teams needed an internal system that could handle multiple queries and orders while allowing them to configure solutions for different requirements.

Solution

We developed Dell’s existing Excel-based ordering system into a flexible platform accessible on desktop and mobile. It helped sales teams customise smart-city solutions for governments, schools and hospitals.

We designed the user interface and experience using Angular JS, responsive web design and CSS, and helped implement the backend in Python.

Conceptual illustration for Whip Up MagicWhip Up Magic / Gravity IntegratedDIY food kits for kidsA niche children’s food brand needed a launch system that could speak to parents and still appeal to children.Expand case
Client: Whip Up MagicAgency: Gravity Integrated

Problem

Whip Up Magic needed to launch and sustain a range of DIY food kits for kids in a niche market. The launch required awareness, community building and on-ground support.

Solution

We launched Choco Pops, Wobbles and Shapies in collaboration with Disney, using a strategy of talking to parents while appealing to children. The work focused on taste, imagination and fun through food for children, alongside health for parents.

We revamped the brand’s Instagram and website, set up its A+ content and Amazon Brand Store, and handled social media and influencer strategy. For pop-ups, we created interactive experiences supported by standees, banners and free-standing units. The work also included packaging and merchandising for Disney Ragi Cookies.

Conceptual illustration for PillsburyPillsbury / Gravity Integrated#HarDinMothersDayA Mother’s Day campaign asked children to become the everyday helpers their mothers needed.Expand case
Client: PillsburyAgency: Gravity Integrated

Problem

The campaign began with the insight that mothers spend much of their time on their families, while families can take that contribution for granted through the year and celebrate it only on Mother’s Day. Pillsbury wanted to show how families could be there for mothers every day.

Solution

We extended the role of the Pillsbury Doughboy, already presented as Mummy’s Secret Helper in the kitchen, by asking who helped mothers otherwise.

For #HarDinMothersDay, the Doughboy passed his baton to the children of mummy influencers. The children then helped their mothers make Mother’s Day easy and special.

Impact

  • 60.8% increase in reach compared to the week prior to the campaign.
  • 139% increase in engagements compared to the week prior to the campaign.
  • 901 participants in the contest.
Conceptual illustration for Betty CrockerBetty Crocker / Gravity Integrated#LoveIn3StepsThe simplicity of making pancakes became a way to show affection during a crowded Christmas season.Expand case
Client: Betty CrockerAgency: Gravity Integrated

Problem

Betty Crocker needed to create an occasion and establish relevance for its pancakes in the cluttered Christmas market.

Solution

We built #LoveIn3Steps around making something by hand for someone you love. Influencers told stories about treating their loved ones to pancakes, showing the preparation in 3 steps: mix, pour and flip.

Impact

  • No of posts: 27.
  • No of influencers: 4.
  • Reach: 1432K.
  • Engagement Rate: 7.6%.
  • Entries: 32.
Conceptual illustration for SnapIn SeasoningsSnapIn Seasonings / Gravity IntegratedFurious FoodsFavourite dishes became angry characters, scolding people for serving them bland or with the wrong seasoning.Expand case
Client: SnapIn SeasoningsAgency: Gravity Integrated

Problem

SnapIn Seasonings needed to explain the difference that quality seasonings could make to food in a country accustomed to using masalas.

Solution

We created Furious Foods around a question: if your favourite food could talk, what would it yell? Dishes complained about being eaten bland or covered in masalas, asking people to treat them differently.

The #TurnUpTheTaste campaign used these angry foods to explain the difference between Piri Piri Mix and chilli powder, and between good-quality oregano and chilli flakes and collected sachets.

Conceptual illustration for NiblerzzNiblerzz / Gravity IntegratedPop-culture positioningA plant-based, sugar-free gummy brand used memes and topical culture to make guilt-free candy feel desirable.Expand case
Client: NiblerzzAgency: Gravity Integrated

Problem

Niblerzz needed to create demand for gummies bought for the pleasure of eating them in a market where gummies were associated with nutrition or imported products.

Solution

We positioned Niblerzz as guilt-free candy, drawing on its plant-based formulation and its gelatin, gluten, preservative, artificial colour and sugar free attributes.

Memes, topical content and pop culture carried the positioning and explained the product’s benefits. The approach gave the brand a way to talk about nibbling pleasure alongside its formulation.

Conceptual illustration for Cathay PacificCathay Pacific / Gravity Integrated#BengaluruToBeyondA familiar airline brand needed to make the experience of flying from Bengaluru newly relevant.Expand case
Client: Cathay PacificAgency: Gravity Integrated

Problem

Cathay Pacific needed to drive preference and create awareness that it was flying from Bengaluru. The audience was familiar with the brand but unfamiliar with the experience of flying with it, so the task centred on relevance rather than recognition.

Solution

We developed #BengaluruToBeyond around the flying experience viewed through Bengaluru. The campaign highlighted Cathay Pacific’s points of difference and its flights from Bengaluru to the world, while extending the conversation to the cultural ways in which Bengaluru was moving beyond.

The work ran across digital platforms, radio and on-ground airport activations. We also created a special experience for passengers on the first Cathay Pacific flight out of Bengaluru.

Track Record

The experience behind Gravity.

Campaigns led by Prashanth in earlier agency roles. These projects were not undertaken by Gravity Integrated.

Conceptual illustration for Sony MusicSony MusicWhy This Kolaveri DiIndia's first viral internet phenomenon, built from a making-of film rather than the song itself.Expand case
Client: Sony Music SouthAgency: Jack in the Box WorldwideMy Role: Co-founder & COO

The brief

Turn a leaked track into video views and audio downloads.

Market “Why This Kolaveri Di” from the Tamil film 3 across digital and social media. The raw audio was already online.

The strategic decision

Make the unpolished recording the reason to watch.

Jack in the Box Worldwide advised Sony Music to work with the leak. A casual studio session featuring Dhanush, Anirudh and Shruti Haasan gave people a way into the song before a polished movie promotion. Its informal setting made it feel like something to discover, lowering the resistance a conventional promotional asset might meet.

My team shot the making of the song and subtitled it for people who did not speak Tamil. The caller ring back tone code was on screen from the first upload, so the route to an audio download was inside the asset.

How the strategy worked

Give each platform a different job.

01
Twitter: create curiosity

Turn kolaveri, or murderous rage, into a way to vent everyday frustrations. Prompts and seeding made the phrase relevant beyond the film and encouraged non-Tamil speakers to look for its source.

For three days, the team tweeted irritating situations under #WhyThisKolaveriDi with the song link attached. People began posting their own versions.

02
Facebook: carry it through networks

Start with Sony Music South’s 200,000-plus fans and the core South Indian audience. Early engagement helped the YouTube link travel through friends and extended networks across regions.

03
YouTube: capture the attention

Make the video the destination for the curiosity created on Twitter and the referrals coming from Facebook. Subtitles opened the song to a wider audience; the download code connected attention to an audio purchase.

Campaign reporting

The launch window.

16 November–5 December 2011

16,572,142
Official-channel YouTube views
8,072,375
Twitter impressions
3,625,124
Facebook shares
22,000
WAP mobile downloads in the first five days
YouTube audience and engagement
India views
11,079,802
Mobile/direct shares
5,740,365
Likes
146,224
New channel subscribers
8,450
Male viewership
72.3%
Conversation and recognition
Total tweets
96,323
YouTube “Recently Most Popular”
Gold medal
YouTube “Trending”
Silver medal

The official video today

An audience that kept growing.

YouTube snapshot · 27 October 2026

618M
Views
7M
Likes
258,284
Comments

Sony Music South’s official video. Views and likes are rounded figures displayed by YouTube. These are cumulative totals at the snapshot date, separate from the 2011 campaign report.

Additional campaign milestones

The wider campaign record.

These milestones are recorded separately from the launch-window report above. The mobile-download figure covers 18 days; the WAP figure above covers the first five days.

100M
First Indian video to cross it on YouTube
4.1M
Mobile downloads in 18 days
500M
Views across covers and parodies
No.1
Trending hashtag in India

Beyond the platforms

The song travelled into everyday culture.

The track reached number one in India within days and generated covers, parodies and flash mobs around the world. It became the first Tamil song playlisted on prime-time FM radio in Bangalore and aired on MTV India.

The campaign became a viral marketing case study in IIMs.

Conceptual illustration for PumaPumaPimp Your SoleStreet art, custom sneakers and a community that chose the designs.Expand case
Client: Puma IndiaAgency: Jack in the Box WorldwideMy Role: Co-founder & COO2010–2011Mumbai and Bengaluru

The opportunity

Build a place for Puma in India’s emerging custom-sneaker culture.

Sneaker customisation was still an underground subculture in India. Jack in the Box Worldwide connected street art, live shoe customisation and digital participation, giving young people a way to put their own creativity into the product.

The strategic decision

Let people customise the shoes and choose the designs.

A customised Ambassador car carried spray cans into youth hotspots and college hubs across Bombay and Bangalore. Artists and participants worked on plain Puma canvas shoes on the spot, using spray paint, markers and stencils.

The physical activity gave the digital campaign a base in street culture. The Facebook platform extended participation beyond each location, while voting gave entrants a reason to bring their own networks into the campaign.

How the campaign worked

Connect the street, the community and television.

01
The street: a mobile art station

The Ambassador’s boot was packed with spray cans. At high-footfall youth locations and college hubs in Mumbai and Bengaluru, the car drew people into live customisation sessions with graffiti artists.

Participants used paint, markers and stencils to transform plain Puma canvas shoes.

02
Facebook: design and vote

More than 100 custom sneaker designs were submitted through a Facebook platform. Designs went onto Puma’s Facebook page for the community to judge.

Entrants asked their own friends and networks to vote, extending the campaign’s organic reach through participation.

03
MTV: take the activity to a wider audience

MTV India dedicated an episode to “Pimp Your Sole”, covering the street activations and design sessions.

The broadcast carried the activity beyond the two cities, connecting a street-level campaign with a national youth audience.

Participation and campaign footprint

What the campaign brought together.

2010–2011

100+
Custom sneaker designs submitted
2 cities
Mumbai and Bengaluru
1 episode
Dedicated MTV India coverage

The connection that mattered

Participation had a physical place to begin.

The Ambassador and the live shoe customisation gave people something to take part in on the street. Their designs and votes then supplied the material and motivation for digital sharing.

MTV carried those activities into broadcast. Street art, digital co-creation and television each gave the next part something to work with, building Puma’s association with creative expression and urban youth culture.

Conceptual illustration for DurexDurexThe #D20 DictionaryCricket commentary already means something else. A dictionary that walked past platform filters.Expand case
Client: DurexAgency: Contract IndiaMy Role: COO

India was hosting the IPL and the whole country was going to be watching. Cricket is religion here. The campaign worked with the language of the game.

Cricket commentary is full of phrases that mean something else. Bouncers. Leg glance. Going down the pitch. Obstructing the field. The team published them as a dictionary that also walked past platform filters.

Grofers guaranteed delivery in two hours across Delhi, Gurgaon, Mumbai and Bengaluru, and Durex got its own store on Snapdeal. The joke was on Facebook. The product was at the door before the innings ended.

9M
Reach in nine days
17M
Impressions
200,000
Engagements
2 hours
Guaranteed delivery in four cities
Abdi, 27, a Somalian refugee, in MTV India’s Vote Because You Can campaign MTV India / Earlier work #VoteBecauseYouCan MTV contrasted India’s democratic privilege with young refugees who had no political voice, urging first-time voters to use the choice available to them. Expand case
Client: MTV India / Viacom18 Agency: Leo Burnett Orchard PC’s role: Executive and strategic leadership Period: April–May 2019

The brief

Turn democratic indifference into a reason to vote.

During the 2019 Indian General Elections, low voter turnout among urban youth aged 18–25 remained a challenge. Election day was often treated as an extended holiday, or voting dismissed as an inconsequential right.

MTV India wanted to build pride in Indian democratic values without relying on conventional public-awareness messaging or familiar domestic political tropes.

Abdi, 27, a Somalian refugee, in MTV India’s Vote Because You Can campaign
“I don’t have a choice, but you do.” Campaign portrait featuring Abdi.

The strategic decision

Contrast domestic privilege with an international reality.

Leo Burnett Orchard used the real stories of young people affected by conflict and displacement who did not possess the right to vote.

Abdi, a 27-year-old Somalian refugee, expressed the campaign’s central challenge: “I don’t have a choice, but you do.” The vote was reframed from a routine civic duty into a democratic power denied to millions of people.

The production decision

Film the reality where it existed.

The films were shot in real locations in the countries where the stories took place, using guerrilla filmmaking techniques.

The production crews worked in war-affected environments at extreme personal risk.

How the campaign worked

Give every channel a role in the argument.

01
Real-story films

Documentary-style films placed viewers inside the lived reality of people denied a political voice. The films were made in real locations through a high-risk guerrilla production process, and each ended with the campaign platform: #VoteBecauseYouCan.

02
Print and social

Portrait-led executions brought the same contrast into print and digital feeds, pairing individual stories with a direct reminder of democratic privilege.

03
Election-day action

Lit voter cabs offered voters free rides home as a gesture of appreciation. Bus shelters and outdoor activity carried the campaign into major metropolitan streets.

Campaign record

What can be stated without inventing performance.

April–May 2019 · Dated campaign reporting

2
Supplied campaign films now embedded in the case
2
Verified Vimeo records: Lebanon and Iraq
2019
Indian General Elections campaign period

The supplied record establishes the concept, agency attribution, real-location production approach and on-ground activity. Two campaign films are publicly verifiable and embedded here. The available record does not provide reach, engagement, turnout or conversion results.

The connection that mattered

The campaign made the right to vote visible by showing its absence.

The refugee stories gave Indian youth an external point of comparison. That comparison turned an abstract civic right into a choice with consequence.

The films, portrait-led executions and election-day activity carried one argument across media without changing its centre.

Still from Pepsi India’s Music Abhi concert invitationPepsi IndiaMusic AbhiAn online concert where audience requests determined what the band played next.Expand case
Client: PepsiCo IndiaAgency: Jack in the Box WorldwideMy Role: Co-founder & COOMarch 2013

The opportunity

Let people experience “Oh Yes Abhi!”

Pepsi’s brand platform was built around wanting something now. Music Abhi gave that thought a role in an online concert: people could vote for the songs they wanted The Raghu Dixit Project to play.

The insight and the idea

Give audience requests a vote.

The idea came from a familiar frustration: asking a DJ for a song did not mean it would be played. An online concert could give the audience a shared way to decide what came next.

My team delivered the concert across Twitter, a Yahoo banner and a page on Pepsi’s website, taking the performance to places where people could join online.

Viewers voted for their preferred songs. Getting enough votes moved a request up the setlist, making participation part of the performance.

Official promotional clips · pepsiindia.

How the campaign worked

Make requests part of the event.

01
Give requests a collective voice

Online viewers voted for the songs they wanted to hear. The audience could build support for a request and influence which songs the band played first.

02
Distribute the concert across digital venues

The concert ran across Twitter, a Yahoo banner and Pepsi’s website page. The performance could reach people through social media, display advertising and the brand’s own destination.

03
Bring independent music into the programme

The Raghu Dixit Project headlined, with Mumbai band Spud in the Box opening. Pepsi’s official clips invited people to vote for songs and enjoy the gig together.

The brand connection

“Abhi” shaped what people could do.

The audience’s request became a decision for the performance. Pepsi’s proposition of immediacy was expressed through the event’s format, with people participating in the choice of music.

The idea connected a familiar behaviour at gigs with a digital way to act on it. The campaign needed strategy, the technology to support participation and a team capable of delivering the concert together.

Conceptual illustration for Truly Madly UnSingle Truly Madly / Earlier work UnSingle Truly Madly turned the taboo word “dating” into a proprietary shorthand, then built conversations and real-world opportunities around it. Expand case
Client: Truly Madly Agency: Contract India PC’s role: EVP and Digital Head Campaign period: 2015

The opportunity

Make dating more acceptable and give verified singles more ways to meet.

Dating was still taboo for many young Indians. People went for coffee or a movie but avoided calling it a date. Men often did not know how to ask. Women were wary of who was on the other side.

Truly Madly needed a distinct position in a category shaped by Tinder, while making online dating feel safer and more socially acceptable.

Illustration representing Truly Madly’s UnSingle campaign
UnSingle became the organising idea for the brand’s communication and experiences.

The strategic decision

Create a word the brand could own.

The cultural truth was that dating remained taboo. The consumer truth was that singles found it difficult to ask each other out. The brand truth was Truly Madly’s role as a discovery platform for verified singles who matched through mutual interests.

UnSingle became the short code connecting those three truths. It gave the brand an instinctive, proprietary way to start a conversation with hesitant hopefuls.

Campaign architecture

Address the barriers around conversation, discovery and trust.

01
Make dating a mainstream conversation

The Great Date Debate used #ItsADateIf and #ItsNotADateIf to ask the country what counted as a date.

02
Create real-world ways to meet

UnSingle Mixers brought verified singles together through music, while Café Coffee Day tables and conversation cards helped people begin talking.

03
Change the category conversation

Video content, television and the relationship blog helped separate Truly Madly from the assumptions surrounding online dating.

Campaign films

Bring the awkwardness of dating into familiar situations.

Campaign results

The platform changed acquisition, matching and participation.

Campaign reporting · 2015

300K–1.5M
Growth in app downloads from April to the end of the campaign
12×
Increase in matches, reaching one million matches per month
42–55 min
Increase in average daily time spent on the app
22%–35%
Increase in conversations initiated by women
The Great Date Debate

34 million reach · 121 million impressions · 58,000+ engagements · 18,000 unique contributors · No. 1 in India, No. 2 in the USA and No. 5 worldwide on Twitter.

UnSingle Mixers

Five cities · Four weekends · 20 gigs · 10 venues · More than 100,000 app downloads.

Café Coffee Day

Four cities · Four weeks · 90 cafés with special dating tables and a conversation-card game.

App behaviour

Organic installs increased 3×. Reinstalls increased 10× after the television campaign. Downloads from women increased 3× compared with men.

Awards and media recognition

The brand gained visibility beyond the campaign.

Apple App Store

Truly Madly trended on iOS multiple times and was featured on the App Store home page.

GSF Web Appy Awards

Winner of Best Dating App in India.

Economic Times

Listed Truly Madly among the companies to watch in 2016.

Television coverage

Featured by CNBC on Young Turks and by NDTV on Unicorn.

The connection that mattered

The positioning shaped both the conversation and the product experience.

UnSingle gave Truly Madly a word it could own. The debate made that word public, while the mixers and café activity created places where the promise could be experienced.

The campaign linked a cultural barrier to measurable app behaviour. Brand language, content and real-world participation worked as one system.

Conceptual illustration for the Forever 21 India launch Forever 21 India / Earlier work The first store in India College activations and Facebook participation built momentum for Forever 21’s New Delhi debut, generating 3,500 opening-day walk-ins and a two-day inventory sell-out. Expand case
Client: Forever 21 India Agency: Jack in the Box Worldwide PC’s role: Co-founder and COO Launch: 18 September 2010 Location: Ambience Mall, Vasant Kunj, New Delhi

The opportunity

Give young Delhi shoppers a reason to turn up for Forever 21’s India debut.

Forever 21 was preparing to open its first Indian store at Ambience Mall in Vasant Kunj. Awareness among fashion-conscious young people had to become physical footfall on launch day.

The campaign needed to involve college students and young urban women before the opening, then carry that participation into the store.

Illustration representing Forever 21’s first India store launch
Forever 21 India launch campaign.

The strategic decision

Make the audience part of the launch before the doors opened.

Jack in the Box Worldwide connected college activity with Facebook voting, fashion curation and a celebrity-led opening event.

Students supplied the photographs and votes. Fashion and entertainment figures extended the invitation. The launch converted that accumulated attention into a reason to visit the store on a specific day.

How the campaign worked

Connect the colleges, the community and the store.

01
College style activations

Six days of activity across six Delhi colleges used branded yellow umbrellas, live styling and street photo shoots to capture student entries.

02
Facebook voting

Photographs moved onto the Forever 21 India Facebook page for public voting. A Guess the Price contest brought the collection into the participation mechanic.

03
Fashion and celebrity participation

Aki Narula selected 21 outfits. Rannvijay Singha issued video invitations directing fans to Ambience Mall for the opening.

04
Launch-day conversion

Bipasha Basu inaugurated the store. Live performances, styling and real-time photo uploads maintained momentum as the activity moved into retail.

Official agency case film

The campaign from the colleges to the store opening.

Campaign and commercial results

Participation translated into opening-day demand.

Launch campaign · September 2010

3,500+
Walk-ins on launch day
2 days
Entire store inventory sold out
3.3M
Facebook impressions
11,000
New Facebook fans
Facebook activity

101,175 page views · 6,807 votes · 5,956 comments during the campaign window.

College footprint

Six days of on-ground activity across six Delhi college campuses.

Earned publicity

₹2.8 crore in earned-media value generated during the launch campaign.

Retail outcome

The full opening inventory sold out within 48 hours.

Launch-day media footprint

The opening became a national media event.

16 television channels

National television coverage of the store opening.

23 print photographers

Print-media photographers attended the launch event.

2 live radio stations

Radio stations broadcast from the launch.

Real-time social coverage

Photographs from inside the store extended the event back into the Facebook community.

The connection that mattered

The launch gave digital participation a physical destination.

The college shoots created local participation. Facebook gave students a reason to involve their friends. The opening date turned that accumulated attention into a visit.

The commercial result came from connecting each stage to the next: student involvement, community voting, celebrity invitation and the store itself.

Conceptual illustration for Google, YouTube and GPayGoogle, YouTube and GPayThe Social PlaybookEight years across three agencies on the same three brands. The teams developed their social media playbooks in India and shaped their tone of voice.Expand case
Client: Google, YouTube and GPayAgency: Jack in the Box Worldwide · Contract India · Leo Burnett OrchardMy Role: COO across these agency roles; co-founder at Jack in the Box Worldwide
Film still from India Inspires IndiaGoogle India / Earlier workIndia Inspires IndiaA continuous narrative following everyday Indians using Google products to change their own lives and those of people around them.Expand case
Client: Google IndiaAgency: Leo Burnett IndiaProduction house: Thinkpot ProductionsDirector: Manoj PillaiNarrator: Farhan AkhtarPC’s role: Chief Client Officer

“India Inspires India” launched in August 2018 at the fourth annual #GoogleForIndia event in New Delhi. The campaign carried #IndiaInspiresIndia and followed real people across rural and semi-urban India through one continuous narrative.

The film features Parveen Begum, an Internet Saathi, and Padmavati, who moved from traditional farming to growing and selling lemongrass oil. Their story includes voice search. Riyaaz Anna of Channapatna uses the internet to sell his traditional wooden toys globally. Ritik, a national martial artist, uses free railway station Wi-Fi to watch YouTube training videos of world taekwondo champions.

Girija, Vaishnavi and Senthil Kumar appear as young app developers. Their work includes women’s safety apps and Senthil Kumar’s healthcare app, which brings prenatal care to pregnant women 20 km from a hospital.

The idea centres on the people and what they do with the technology. Google products and programmes appear through those activities: learning, selling, finding information and developing apps.

Bring us the problem

What needs to change?

You don’t need to have diagnosed the problem before talking to us.
Start with what is happening in the business, what you have tried and what you want to change.

01

People know us, but they choose someone else.

You have invested in awareness, but it is not translating into preference. We need to understand where the choice is being lost and what would make your offer worth choosing.

02

We sell when we discount. We struggle when we don’t.

Promotions move the product, but you are unsure what customers will pay for without an incentive. The question is what they value and whether the offer, pack, price or buying occasion needs to change.

03

People try us once. Too few come back.

You are bringing customers in, but repeat purchases remain disappointing. We need to examine what happens after the first sale, whether the experience delivers and what makes the next purchase worthwhile.

04

What works in one market isn’t working in another.

The product and campaign have travelled, but the response has not. We need to understand how local habits, expectations, trust and buying conditions affect the offer.

05

Customers want something different. Serving it is hurting our margins.

You can see the demand, but the economics are difficult. The task is to establish what customers value and what could change in the offer or delivery model to make it work for both sides.

06

We invested in technology. People still work around it.

The system is in place, but the intended change has not followed. We need to understand the tasks people are trying to complete, where the system creates difficulty and what needs fixing.

07

Our product works. Customers don’t understand why they need it.

You can explain the features, but customers struggle to see where the product fits into their lives. We need to establish which problem matters to them, when it matters and what would make the benefit believable.

08

We keep launching products. We’re unsure which deserve more investment.

The range is growing, but the role of each product is becoming harder to explain. We need to understand which customer needs they serve, where they overlap and where the business has a reason to invest.

09

Everyone is delivering their part. The work isn’t coming together.

Your agencies, specialists and internal teams are busy, but their work is not producing a coherent response to the business problem. We need to establish whether they are working towards the same outcome and how their decisions connect.

Tell us what’s happening.

What have you tried? What would a better outcome look like? We’ll start there and work out what the problem needs.

Email PC: prashanth@gravityintegrated.com
Photograph: the arched yellow front door of the Gravity office in Goa, with the glowing Gravity sign beside it